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Common questions

Why does Bits say I have a purchase error from Coinbase?

Once you calculate $25 in spare change round ups using the sources you've connected via Plaid, a purchase will be attempted using your Coinbase account. In order for the Bits app to properly work, you will need to make sure you have at least one payment method connected to your Coinbase account from this list of supported API payment methods. This means you should have as a payment method on your Coinbase at least one credit card, debit card, or ACH bank account. Keep in mind, Apple Pay, PayPal, or a Worldpay card won't satisfy this requirement

The credit or debit cards you connect to Bits using Plaid (our banking partner), are only used for calculating round ups. The actual billing is applied to your payment methods on file on your Coinbase account. This is a protection mechanism so that Coinbase is the only entity that custodies your crypto or bills you.

Does Bits have an audit?

Our smart contract is in queue to be audited by Certik.

What happens if Bits gets hacked?

Bits is a technology layer that never takes custody of user funds. In the scenario there were a security breach, it would be possible for a hacker to execute trades prematurely (for example, if a user placed an on-chain request to buy Bitcoin if it crosses a $15,000 threshold) but it is not possible for the hacker to steal any funds.

How is Bits different from DEX aggregators like 1inch or Paraswap?

DEX aggregators like 1inch or Paraswap work to provide end users with the most competitive rates in DeFi. Bits offers DeFi infrastructure that allow your business to offer new types of trades (buy orders, sell orders, stop losses, etc) while earning a commission on each order and a percentage of user yield. The Bits API incorporates DEX aggregators to provide the most competitive rates in DeFi.

Does Bits help me be compliant with new legislation?

As regulation grows increasingly tighter, it's likely that governing bodies will focus primarily on crypto companies that handle and manage user funds directly -- which means that by incorporating Bits you very well may benefit from tighter crypto regulation.

Where are user funds stored?

Bits does not custody any user funds, while still allowing your business to offer all of the functionality of a traditional centralized exchange.

How do I complete my round up once it's pending?

Bits will automatically complete the round up purchase for you once the minimum $25 threshold has been met.

Is Bits available outside the United States?

Unfortunately, not yet. Join our worldwide release waitlist here.

What's a boost?

A boost is a multiplier of your transaction round up. We currently offer a 2x, 3x, or 4x. Example: If your coffee is $3.50, Bits rounds up the extra $0.50, you can now boost this round up by 2x ($0.50 x 2 = $1.00), 3x ($0.50 x 3 = $1.50), or 4x ($0.50 x 4 = $2.00).

Why can I only add 3 tokens to my basket?

To help combat fees, Bits has capped the number of currencies you are able to invest in through a basket.

What's a basket?

A basket is a portfolio of cryptos you’d like to invest in. You can select up to 3 cryptos into your personalized basket.

How do I disconnect a linked card?

1:   Go to the Settings menu and select ‘Connect Card’

2:  Tap the ‘•••’ in the top right

3:  Tap ‘Revoke Access’

How do I connect my card for round ups?

1:   Go to the Settings menu and select ‘Connect Card’

2:  Tap ‘Add New Account’ where Plaid will open in a pop up

3:  Select your bank and login

4:  Select the cards that you’d like to round up

Why are Round Ups in $25 amounts?

To help combat fees, Bits automatically triggers a purchase once you’ve accumulated $25 in round ups. This is the ‘sweet spot’ for optimizing exchange fees to purchase amounts.

How do I cash out my investment?

To withdraw funds, please do so within your Coinbase account. All purchased assets are stored directly in your connected exchange. Bits does not handle or custody any of your funds.

Where is my crypto being stored?

Your cryptocurrency is being stored in your linked centralized exchange.

Exchanges Available (Oct 2022): Coinbase

Why does my bonus say it's pending?

The sign up bonus only becomes available once you complete your first round up.

Why does Bits say I have a purchase error from Coinbase?

Once you calculate $25 in spare change round ups using the sources you've connected via Plaid, a purchase will be attempted using your Coinbase account. In order for the Bits app to properly work, you will need to make sure you have at least one payment method connected to your Coinbase account from this list of supported API payment methods. This means you should have as a payment method on your Coinbase at least one credit card, debit card, or ACH bank account. Keep in mind, Apple Pay, PayPal, or a Worldpay card won't satisfy this requirement

The credit or debit cards you connect to Bits using Plaid (our banking partner), are only used for calculating round ups. The actual billing is applied to your payment methods on file on your Coinbase account. This is a protection mechanism so that Coinbase is the only entity that custodies your crypto or bills you.

How do I complete my round up once it's pending?

Bits will automatically complete the round up purchase for you once the minimum $25 threshold has been met.

What's a boost?

A boost is a multiplier of your transaction round up. We currently offer a 2x, 3x, or 4x. Example: If your coffee is $3.50, Bits rounds up the extra $0.50, you can now boost this round up by 2x ($0.50 x 2 = $1.00), 3x ($0.50 x 3 = $1.50), or 4x ($0.50 x 4 = $2.00).

Why can I only add 3 tokens to my basket?

To help combat fees, Bits has capped the number of currencies you are able to invest in through a basket.

How do I disconnect a linked card?

1:   Go to the Settings menu and select ‘Connect Card’

2:  Tap the ‘•••’ in the top right

3:  Tap ‘Revoke Access’

How do I connect my card for round ups?

1:   Go to the Settings menu and select ‘Connect Card’

2:  Tap ‘Add New Account’ where Plaid will open in a pop up

3:  Select your bank and login

4:  Select the cards that you’d like to round up

Why are Round Ups in $25 amounts?

To help combat fees, Bits automatically triggers a purchase once you’ve accumulated $25 in round ups. This is the ‘sweet spot’ for optimizing exchange fees to purchase amounts.

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